Terms of Service

Last updated: 2026-10-15

1. About These Terms

These Terms of Service ("Terms") govern your use of the TGP (The Grading Professionals) card authentication, grading and certification service ("Service"), operated in Thailand. By submitting a card for grading or otherwise using our Service, you agree to these Terms.

2. Eligibility

You must be at least 18 years old, or submitting with the consent of a parent or legal guardian, to use the Service.

3. Submission of Cards

You confirm that you are the lawful owner of any card submitted, or have the owner's authorization to submit it. You are responsible for accurately describing your cards (name, serial number) and selecting the correct submission tier and turnaround option. TGP reserves the right to refuse, at its sole discretion, any card that it reasonably believes to be counterfeit, stolen, or otherwise ineligible for grading.

4. Grading Process and Grades

Grades reflect TGP's professional opinion of a card's condition at the time of evaluation, based on centering, corners, edges and surface. Grading is inherently subjective to some degree. TGP does not guarantee that its grade will match any other grading company's assessment, or any future re-evaluation, and does not guarantee the market value of any graded card.

5. Turnaround Times

Turnaround times (Standard, Express, VIP) are estimates only, calculated in business days from receipt of your cards, and are not guaranteed. Delays may occur due to volume, authentication concerns, or circumstances beyond our control.

6. Fees and Payment

Prices are shown in Thai Baht (฿) and are payable at the time of order confirmation, unless otherwise agreed. Grading fees are earned once your submission is accepted for processing and are non-refundable, except as described in Section 8.

7. Care, Loss and Damage

TGP handles all submitted cards with professional care, using industry-standard equipment and handling procedures. Notwithstanding the above, TGP's total liability for any single card that is lost, stolen or damaged while in TGP's custody is limited to ฿1,000 per card, or the grading fee paid for that card, whichever is greater, unless TGP has separately agreed in writing to a higher declared value for that submission. TGP strongly recommends that customers insure high-value shipments through their chosen courier, both when sending cards to TGP and when TGP returns them. This limitation does not apply in cases of gross negligence or willful misconduct by TGP.

8. Refunds

Once a card has been accepted into TGP's grading queue, grading fees are non-refundable, including if you change your mind after submission. If TGP is unable to grade a card (for example, because it is confirmed counterfeit or too damaged to evaluate), TGP will notify you and return the card; a partial refund may be issued at TGP's discretion, minus any authentication or handling costs already incurred.

9. Shipping

You are responsible for packaging your cards appropriately and for shipping costs to TGP, unless otherwise stated. Return shipping is charged separately at checkout, based on the destination country and the weight of the parcel, and is sent by a tracked Thailand Post service (EMS within Thailand; ePacket to Vietnam, Cambodia, Laos, Malaysia, Singapore, Indonesia and the Philippines). Return shipping insurance is available as an option for deliveries within Thailand only; international return parcels are not insured.

10. Limitation of Liability

To the maximum extent permitted by Thai law, TGP shall not be liable for any indirect, incidental or consequential damages arising from your use of the Service, beyond the limits described in Section 7.

11. Changes to These Terms

TGP may update these Terms from time to time. Continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

12. Governing Law

These Terms are governed by the laws of Thailand. Any disputes shall be subject to the exclusive jurisdiction of the courts of Thailand.

13. Contact

For questions about these Terms, contact us at contact@tgpcard.com.